Customer Care Representative
Askap Asset management Co., Ltd is one of the pioneers in online foreign exchange (forex) and indices trading offering its investment advice and services to individuals and institutional clients worldwide. We provide premier multi-bank liquidity feeds, fast execution speeds and flexible leverage options, marking us a unique industry leader in Cambodia.
Customer Care Representative (salary above 350$)
Requirement:
- Good computer skills.
- Good commend of written and spoken English; Chinese will be an advantage
- Able to work under pressure and work beyond normal working hours when necessary
- Good negotiation skills, fast learner and good attention to detail
- Hardworking, honest, strong communication skills, interpersonal skills and Self-motivated
- With knowledge and experience in customer servicing and financial industry will be an advantage.
- Working Hours: Monday to Friday
- Good Personal Presentation
Responsible:
- Understands fully all of the company's products, services and regulations
- Deal directly with customers either by telephone or electronically
- Explain the company's products and services in full and try to generate interest in customers
- Develop a business plan and maintain long term relationship with customers
- Respond promptly to customer inquiries, and follow up thereafter
- Record all customers information, details of inquiries, comments and complaints
- Do not disclose customers's information to anyone
- Communicate and coordinate with internal departments
- Process customers's requests and applications
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications
- communicating courteously with customers by telephone, email, social media and face to face
- Direct requests and unresolved issues to the designated internal resources
- Assist company’s event, go outside to share company leaflets
- Other assigned jobs by superior
Interested candidates, please submit your CV and cover letter to the E-mail address below or directly to the following company address. Only shortlisted candidates will be contacted for interview.
| Address | st. 217, #20 floor 8, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia. |
|---|---|
| Contact | HR Department |
| Phone | +855 23 985 855 |
| Mobile | +855 12 218 818 / +855 97 2218 818 |
| Email Address | careers@aamfinance.com |
| Website | https://aamfinance.com |